Copyright ICARE Presentations 2009
1223 W. Linwood
Springfield MO 65807
1.888.434.9085
Ready to Stop Workplace Drama?
Are you tired of the power struggles, gossip, turf wars and complaining? Let's face it, your staff doesn't understand your concerns. Their narrow point of view prevents them from understanding the complexities of running an office: Compliance issues, billing, hiring, firing, and keeping everything running smoothly can drive even the most competent office manager to insanity.
You walk the tight rope between management and motivation and sometimes even marketing! It's easy to lose sight of the impact workplace drama has on productivity. The number one relationship in the workplace is the boss-employee relationship. It's your job to set the standard and lead the team but when they push your hot buttons that's easier said than done.
If you run a small or medium sized practice, losing your cool is a luxury you can't afford. If you want to maximize your resources, you must develop expert communication and relationship building skills. These skills improve your customer service and help you retain engaged loyal employees.
Once employees feel threatened and lose their motivation, it's down hill from there. The symptoms of drama in the workplace include turnover, gossip, tardiness and power struggles. Using a strong arm rarely works and neither does sitting around a campfire singing Kum-Ba-Ya! You have to be STRONG in the area of communication and relationship building. That's why I developed this special mini-series for you.
About the E-Lesson
Over the course of several days you will receive an easy to implement audio lesson that you can use immediately to empower yourself to communicate effectively while turning complainers into problem solvers.
Lesson #1
How to avoid losing your cool with the company complainer.
Lesson #2
How to know if it's YOU who is resisting change.
Lesson #3
How to find out if the one complaining to you has inside information.
Lesson #4
What do do when you are at your wits end...this little communication trick will help you keep your cool even when your goose is cooked!
Lesson #5
A wrap up with seven important questions to ask yourself as a leader.
Register for the E-lesson "5 Ways to Stay Cool When Hot Buttons Are Pushed."
No complaints, no excuses, no regrets
"Your principles are key to good office management and more."
~ Karen Blanchette~
Executive Director of PAHCOM
Testimonial
Hearing Marlene's message (at the PAHCOM National Conference) was a pivitol moment for me. I made some much needed changes with our employees and as a result, our teamwork increased.
~Connie Elwell~
Private Practice Medical Manager
Listen to Connie's 45 second audio testimonial.
